How TerraFlow switched compliance platforms and got SOC 2 back on track with ComplyJet

When your customers include Memorial Sloan Kettering, Cleveland Clinic, and the NIH, security isn't optional. It's table stakes.

TerraFlow is an AI-powered platform that automates flow cytometry and CyTOF data analysis for biomedical researchers. Scientists upload their data, and TerraFlow delivers publication-ready reports — identifying cellular phenotypes, including rare subtypes, and linking findings to over a million published studies.

The data is sensitive. Research institutions expect formal security proof before sharing datasets or signing procurement deals. For TerraFlow, SOC 2 wasn't a nice-to-have — it was a requirement to keep serving the customers they already had.

What Wasn't Working

TerraFlow had already invested in compliance. They were using a popular GRC platform for their SOC 2 program. But over time, the experience fell short.

The issues added up:

• Audits weren't happening on schedule — creating gaps in their compliance coverage
• Surprise bills at renewal — charges that hadn't been communicated upfront
• Little proactive support — the team felt like they were managing compliance alone

For a small team selling to enterprise healthcare institutions, these weren't just annoyances — they were risks. Gaps in SOC 2 coverage could stall the exact deals TerraFlow needed to grow.

Arielle Ginsberg, TerraFlow's CEO, started looking for something better. She found ComplyJet on Reddit.

Why ComplyJet

TerraFlow picked ComplyJet for three reasons:

• Flat, transparent pricing — no per-seat fees, no hidden charges
• Real support — a team available across US and IST time zones, reachable on Slack
• A platform that does the work — automated evidence collection, continuous monitoring, and a smooth audit process

TerraFlow wasn't starting from scratch. Their AWS infrastructure was locked down, GitHub workflows were solid, and they were already running vulnerability scans through AWS Inspector. They didn't need to rebuild — they needed a compliance partner that could keep up.

Getting Started

TerraFlow onboarded quickly. Dan Freeman connected the core infrastructure:

• AWS for production and security controls, with Inspector running vulnerability scans across code, containers, images, and compute
• GitHub for source code and development workflows

ComplyJet also brought in Tequity, TerraFlow's compliance consulting partner. A dedicated compliance account gave everyone — TerraFlow's team, Tequity, and ComplyJet — shared visibility in one Slack channel.

The setup let each group focus on what they do best: TerraFlow handled engineering, Tequity managed policy and process, and ComplyJet ran the platform, monitoring, and audit coordination.

Where TerraFlow Stands Today

TerraFlow is now in their SOC 2 Type 2 monitoring period. Controls are running, evidence is being collected automatically, and the team can kick off their audit whenever they're ready.

What they've accomplished:

• All integrations connected and monitored (AWS, GitHub)
• AWS Inspector scanning code, containers, images, and compute instances
• Compliance work split cleanly across TerraFlow, Tequity, and ComplyJet
• Real-time support via Slack

The difference from their previous setup is night and day. Instead of chasing their vendor for updates, TerraFlow has a system that runs quietly in the background — and a team that responds in hours, not days.

Why This Matters

TerraFlow's story will sound familiar to a lot of growing companies. You invest in compliance, trust a vendor to handle it, and then realize — usually at the worst time — that what you're getting doesn't match what you were sold.

Switching platforms mid-stream feels risky, which is why most teams avoid it. TerraFlow showed it doesn't have to be. With the right partner, the transition is smooth, coverage stays continuous, and you actually get what you're paying for.

When you're handling sensitive research and healthcare data, you can't afford to leave compliance to a vendor who isn't paying attention.

Looking Ahead

TerraFlow can complete their SOC 2 Type 2 audit at any time. With continuous monitoring running and a compliance setup built to scale, they're ready to grow their customer base across top research institutions — without compliance ever becoming a bottleneck.

When the next institution asks for proof, TerraFlow won't need to scramble. The answer is already there — backed by a partner they trust.